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*The Archestra License Server Service Terminated Unexpectedly Account
*The Archestra License Server Service Terminated Unexpectedly Email-->
This TechNote gives you important instructions to be performed on each platform at which you want to deploy the DIObjects to avoid having licensing issue in runtime when running new versions from DIObject, which use the new Archestra License not suitelink.lic for example DIMBTCP 3.0 sp1 and DIABCIP 5.0, inside Wonderware Application Server 3.1 SP3 Patch 1. Event Details Service Control Manager (SCM) stops services and driver services. It also reports when services terminate unexpectedly or fail to restart after it takes corrective action. The World Wide Web Publishing Service service terminated unexpectedly. It has done this 1 time(s). Note This problem does not occur on a server that is running Windows Server.
This article helps you resolve the problems where the SQL Server service and the SQL Server Agent Service may not start on a stand-alone server.
Original product version: SQL Server
Original KB number: 307288Symptoms
*
Issue 1: On a stand-alone server, the MSSQLSERVER service may fail to start, and you receive the following error message:
An error 1068 - (The dependency service or group failed to start.) occurred while performing this service operation on the MSSQLServer Service.
*
Issue 2: Similarly, the SQLServerAgent service may also fail to start, and you receive the following error message:
An error 1068 - (The dependency service or group failed to start.) occurred while performing this service operation on the SQLServerAgent Service.
Issue 1 and Issue 2 occur when both of the following conditions are true:
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*The server computer is in a workgroup and not part of a domain.
*Both the MSSQLSERVER and SQLServerAgent services are set to use a domain account for the startup.
*
Issue 3: On a domain member server, the MSSQLSERVER service may not start during the server start, and you receive the following error message:
The MSSQLSERVER service was unable to log on as domainmssqlsvc with the currently configured password due to the following error: Source: NetLogon Description: There are currently no logon servers available to service the logon request. The MSSQLSERVER service terminated unexpectedly.
This problem occurs when all the following conditions are true:
*The server is part of a domain.
*Both the MSSQLSERVER and SQLServerAgent services are set to use a domain account for the startup.
*The startup mode for the MSSQLSERVER and SQLServerAgent are set to Automatic.Cause
The Issue 1 and Issue 2 occurs because the server is a stand-alone computer, the NetLogon service does not start on the server, hence no domain-wide logon authentications are possible.
The Issue 3 occurs because SQL Server services try to start before NetLogon service starts.Resolution
To fix the Issue 1 and Issue 2, follow these steps:
*
Change the startup account of both the MSSQLSERVER and SQLServerAgent to use the local system account.
*
Restart the server.
To fix the Issue 3, use the following workarounds:
*
Configure the SQL Server startup to delayed start for particular Windows servers, other Windows services such as NetLogon complete first and SQL Server starts without problems.
*
Configure the SQL Server startup to retry, the startup can be completed on the second startup attempt.
*
Change the Duplicate Address Detection (-DadTransmits) value to 1 for all network interfaces on the server. See command Set-NetIPInterface for more information.
*
Change the Recovery options for SQL Server and SQL Server Agent services. Specify Restart the service as action for the failure options. You can perform this option from the Services applet of Administrative Tools using the familiar Service Control Manager interfaces.
If the delayed start option can’t fix this Issue 3, you can add the following dependencies to the SQL Server service:
*Ip helper service
*Server Service
*Network list service
You can add the dependencies by using the following command:More information
On a stand-alone computer, the NetLogon Service should be set for manual startup.Printable versionThe Archestra License Server Service Terminated Unexpectedly AccountAgentless Management Service for Windows X64
By downloading, you agree to the terms and conditions of the Hewlett Packard Enterprise Software License Agreement.
Note: Some software requires a valid warranty, current Hewlett Packard Enterprise support contract, or a license fee. Type:Software - System ManagementVersion:1.44.0.0(9 Sep 2019)Operating System(s): Microsoft Windows Server 2016 Microsoft Windows Server 2019 Microsoft Windows Server 2012 R2Multi-part downloadFile name:cp039663.compsig (2.0 KB)File name:cp039663.exe (9.6 MB)Provides out of band management system with OS-level Agentless Management information and Active Health System events. Prerequisites:

The Channel Interface Driver for Windows X64 must be installed prior to this component.
Microsoft SNMP Service must be enabled, if SMA (System Management Assistant) is enabled.To ensure the integrity of your download, HPE recommends verifying your results with the following SHA-256 Checksum values:1b2eef2d1629224088f9aef2ec77742da159edaaa4efc3be5300c7ba05a5a50acp039663.compsig5c6040281a7b39b441a20f3337a0e41120d45c1ca69f6cfc92f940977a842acfcp039663.exeReboot Requirement:
Reboot may be required after installation for updates to take effect and hardware stability to be maintained.Installation:

Place the Smart Component in a temporary directory, then double-click it to run.
Select ’Install’ to start extracting to a temporary location on the hard drive.
Click the ’Install’ button to perform the service installation.End User License Agreements:
HPE Software License Agreement v1
Hewlett-Packard End User License Agreement
Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version.Important:

iLO Firmware Version:
*
This version of AMS has been tested with iLO 5 firmware version 1.44. It is recommended to install AMS 1.44 on systems with iLO 5 firmware 1.43 or newer.
About installation and enablement of SMA service:
*During AMS installation in interactive mode, there is pop up message to selectively install SMA.
*If Yes is selected, SMA service will be installed and set to running state.
*If No is selected, SMA service will be installed but the service is not enabled.
*During AMS installation in silent mode, SMA is installed but the service is not enabled.
*To enable SMA service at a later time, go to the following folder: %ProgramFiles%OEMAMSService (Typically c:Program FilesOEMAMSService) and execute ’EnableSma.bat /f’
*IMPORTANT: The SNMP service community name and permission must also be setup. This is not done by “EnableSma.bat”.
*To disable SMA after it has been enabled, go to the following folder: %ProgramFiles%OEMAMSService (Typically c:Program FilesOEMAMSService) and execute ’DisableSma.bat /f’
*After installing Windows operating system, make sure all the latest Microsoft Updates are downloaded and installed (wuapp.exe can be launched to start the update process). If this is not done, a critical error may be reported in Windows Event Log, “The Agentless Management Service terminated unexpectedly.”.
AMS Control Panel Applet:
*
The AMS control panel applet UI is best displayed on the system when screen resolution is 1280 x 1024 pixels or higher and text size 100%.Notes:

*IML events marked as repaired in ILO will not be mirrored in Windows Event Log.
*If Windows Server 2016 Device Guard policy is enabled, AMS can be upgraded from an older version to a newer version, but it cannot be uninstalled. To uninstall AMS, the Device Guard policy needs to be temporarily disabled.
*AMS Control Panel applet “SNMP” tab does not show SNMP settings and does not allow test trap generation
when iLO5 encryption is set to SuiteB NSA mode. Please use iLO5->Management page as an alternate option
*AMS may exhibit slow memory consumption increase in Windows Task Manager. This is due to known WMI (Windows Management Instrumentation) issue in Microsoft Windows. It is expected be fixed in future Microsoft Windows updates or versions. To slow down memory consumption either:
1. Restart the AMS service (type ’net stop ams’ followed by ’net start ams’ in a command prompt) ..OR..
2. Create a new DWORD registry value named PollInterval in registry’s HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServiceshpeamsParameters and set its value to higher than decimal 300. This value will determine how often (in seconds) AMS reads data from WMI.Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version.
*Fixed the minor memory leak in ams.exe process.
*Fixed the security vulnerability of missing double-quote (’) character in ImagePath value of AMS service in the registry.
iLO Firmware Version:
*
This version of AMS has been tested with iLO 5 firmware version 1.44. Tp link usb printer controller mac mojave. It is recommended to install AMS 1.44 on systems with iLO 5 firmware 1.43 or newer.
About installation and enablement of SMA service:
*During AMS installation in interactive mode, there is pop up message to selectively install SMA.
*If Yes is selected, SMA service will be installed and set to running state.
*If No is selected, SMA service will be installed but the service is not enabled.
*During AMS installation in silent mode, SMA is installed but the service is not enabled.
*To enable SMA service at a later time, go to the following folder: %ProgramFiles%OEMAMSService (Typically c:Program FilesOEMAMSService) and execute ’EnableSma.bat /f’
*IMPORTANT: The SNMP service community name and permission must also be setup. This is not done by “EnableSma.bat”.
*To disable SMA after it has been enabled, go to the following folder: %ProgramFiles%OEMAMSService (Typically c:Program FilesOEMAMSService) and execute ’DisableSma.bat /f’
*After installing Windows operating system, make sure all the latest Microsoft Updates are downloaded and installed (wuapp.exe can be launched to start the update process). If this is not done, a critical error may be reported in Windows Event Log, “The Agentless Management Service terminated unexpectedly.”.
AMS Control Panel Applet:
*
The AMS control panel applet UI is best displayed on the system when screen resolution is 1280 x 1024 pixels or higher and text size 100%.Version:2.30.2.0 (4 Nov 2020) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version.
1. Fixed the logging issue (It causes a no responding problem when AMS receives IML from iLO).
2. Fixed unexpected SNMP Trap 11020 health status.
Version:2.30.1.0 (15 Oct 2020) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version.
*Fixed string encoding issue on CpqHoName
Version:2.30.0.0 (5 Oct 2020) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version.
*Fixed the incorrect AHCI SATA drive information.
*Fixed the AMS ’Not available’ state in iLO UI if iLO has been idle for a while.
*Fixed the AMS terminated unexpectedly
*Fixed the minor memory leak in AMS
*Added two IDE traps (14008 and 14009).
*Added support for new MIB cpqiScsiSessionId to populate full session ID when iSCSI session is established.
*Reported IPv6 address.
*Added support for new I/O cards
Version:2.12.0.0 (9 Mar 2020) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version.
Fixed the intermittent failure to query SNMP data from OS IP address(es).
Version:2.10.0.0 (20 Dec 2019) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version.
To install under MacOS/X, download and install Code::Blocks from the webpage as any other MacOS software. Then, to setup Code::Bocks, see this article: Installingasupportedcompiler#MacOSX. Code blocks compiler mac os xp. Mac OS X 10.6 has GCC 4.2 as the default compiler, which won’t work for the Mac OS X 10.4 SDK. FYI: ANSI or UNICODE. For the moment we are using ’ANSI’ (-disable-unicode, default) for Mac OS X 10.3 and earlier, and ’UNICODE’ (-enable-unicode, optional) for Mac OS X 10.4 and later.
*Fixed the unexpected SNMP Trap 11020 being generated even if there is no change in health status. The issue was caused by SNMP cpqHoMibHealthStatusArray OID value being OK (2) even if the corresponding hardware is not present. The default condition has been changed to Unknown (0).
*AMS generated events in Windows Event Log are now readable even if AMS is uninstalled
*Enhanced display of IML events in Windows System Log to separate event details from recommended action
*Added support for Smart Array P824i-p MR controller external box information in SNMP OIDs cpqSasPhyDrvSsBoxModel, cpqSasPhyDrvSsBoxFwRev, cpqSasPhyDrvSsBoxVendor and cpqSasPhyDrvSsBoxSerialNumber.
*Added support for 9 or more SATA drives in the server
*Support for new I/O cards
Version:1.44.0.0 (9 Sep 2019) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version.
*Fixed the minor memory leak in ams.exe process.
*Fixed the security vulnerability of missing double-quote (’) character in ImagePath value of AMS service in the registry.
Version:1.43.0.0 (14 Apr 2019) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version.
*Fixed the AMS handle count increase when there is no HPE Smart Array P824 MR controller installed or when System Center Operations Manager Management Pack is installed.
*Added support for HPE Synergy 6820C 25/50Gb CNA.
Version:1.40.0.0 (22 Jan 2019) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version.
*Fixed the issue of AMS terminating unexpectedly on module w2kmgams.dll.
The Agentless Management Service may stop unexpectedly with the following error event logged in Windows Application Event Log: Event ID: 1000, Source: Application Error, Faulting Application Name: ams.exe, Faulting Module Name: w2kmgAMS.dll.
*Fixed the issue of missing nechesasr.sys in HPE Software inventory.
iLO 5 Automatic Server Recovery Driver for Windows Server 2016 and Server 2019 (cp035140.exe) failed to install on Windows Server 2019 OS deployment using Smart Update tool in SPP v2018.11.0.
Refer to the following Customer Advisories for details of the critical issues fixed in this release.
•a00065356en_us (https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00065356en_us)
•a00065641en_us (https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00065641en_us)
*Added configurable polling interval option in the registry for Active Health System (AHS) logging of host CPU and Memory utilization:
*CPU and Memory utilization used to be logged to AHS every minute, thus potentially causing AHS storage to be full.
*CPU and Memory utilization is now logged to AHS once upon startup, but a registry key can be created to log more if needed.
Registry key: HKLMSystemHPAMSAHS, Registry value: QuietPeriodInMinutes (DWORD), from 1 minute to 1440 minutes (i.e. 1 day).
*Added configurable logging feature to generate log files on local host. The default log size will be 64MB, log level will be Informational(1) and file path: %ProgramFiles%OEMAMSLogs.
The optional log file size, path and level can be modified by changing the registry values at : HKLMSYSTEMAMSLOGCFG
*The AMS control panel applet is updated to support SNMP configurations with iLO CNSA encryption mode as well.
Version:1.30.0.0(B) (27 Nov 2018) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version.
None.
Added support for Microsoft Windows Server 2019.
Version:1.30.0.0 (26 Jun 2018) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version.
*AMS service no longer terminates unexpectedly if the server had more than 9 IPV6 addresses. However, cpqNicIfLogMapIPV6Address OID will only return up to 9 IPV6 addresses.
*Traps 1015, 1019,1020 now have correct varbind info, consistent with MIB definitions.
*When SMA (System Management Assistant) service is stopped or disabled, SMA will no longer respond to SNMP queries with outdated data.
*Added support for the following IO devices:
*HPE Synergy 4820C 10/20/25Gb Converged Network Adapter
*HPE StorFabric CN1200R-T Converged Network Adapter
*HPE StorFabric CN1300R Converged Network Adapter
*HPE Synergy 6410C 25/50Gb Ethernet Adapter
*HPE Ethernet 100Gb 1-port 842QSFP28 Adapter
*HPE InfiniBand FDR/Ethernet 40/50Gb 2-port 547FLR-QSFP Adapter
*Added the following enhancements to Control Panel Applet:
*Up to 8 trap destinations are supported in SNMP tab, along with user configuration and SNMPv3 settings
*SNMP tab is now fully functional if iLO5 encryption is set to HighSecurity or FIPS mode
*Button options are available to start, stop, enable or disable SMA service
*GUI options are available to select time format and input the optional periodic test trap interval
*Help content has expanded
*S

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